|
|
Documenting Company Procedures and Policies - VOA 225 |
PDF
|
|
What does it mean
to have a Thriving Business? Encarta dictionary states Thrive means to
grow vigorously and healthily; to be successful and often profitable.
Plants need three essential tools to survive and so does your business.
Plants need water, sun, and dirt in order to grow vigorously and
healthily. Your business needs a successful team leader, a needed
product or service and a plan in order to be successful and profitable.
Could your business survive any obstacle thrown at it, including the
ultimate obstacle of your death? This class sets out the steps to
ensure that you are creating a thriving business in an easy to follow
format. |
|
Read more...
|
|
|
Skills for Providing Exceptional Customer Service- VOA 210 |
PDF
|
|
For continued customer loyalty, every member of an organization needs
to be involved in delivering excellent customer service. This class will explore exemplary customer service tactics used by
professionals in all types of organizations. Reflecting current
concepts and tips, this class focuses on strategies for
reaching company goals, dealing with problems and complaints, winning
back customers, and creating loyal customers. It emphasizes the
importance of effective communication and collaboration techniques with
a wide range of customer-focused activities. |
|
Read more...
|
|
|
Managing the Virtual Office – VOA 161 |
PDF
|
|
This
class prepares students to function efficiently in all levels of the
office environment by maintaining a focus on current technological
changes. The class
is designed to develop the knowledge and skills necessary for success
in the
workplace and to develop communication, human relations, and time- and
stress-management techniques to manage the virtual office. |
|
Read more...
|
|
|